KB-01 / Sample delivery policy
Standard delivery takes 3–5 business days after dispatch. Tracking is emailed when the order ships.
BUILDZN DEMONSTRATION / SAMPLE DATA
Support assistant
Find an answer in a sample knowledge base, show its sources and hand off questions outside the available coverage.
Working browser steps with recorded response templates. No live AI model, paid account or external connection. Use sample data only; inputs stay in this page and are cleared on reload.
01 / Sample knowledge base
KB-02 / Sample returns policy
Unused items may be returned within 14 days of delivery. Contact support with the order number before returning an item.
KB-03 / Sample support hours
The support team handles requests Monday to Friday, 09:00–17:00 UTC. This is a fictional policy for the demonstration.
02 / Ask a question
Exact, conservative phrase matching chooses recorded answers. Unrecognized wording hands off to a person.
03 / Answer or handoff
Ask a question to inspect the answer, sources or handoff.
WALKTHROUGH
Follow the work.
- Read the sample knowledge base
- Ask a covered question and inspect its sources
- Try an unsupported or conflicting question
- See a handoff summary when no safe answer is available
Technical scope
A small fictional knowledge base, conservative local matching, recorded grounded answers and a visible human handoff.
The decision that matters
A helpful-sounding answer without support is not enough. Questions outside the source coverage produce a handoff rather than an invented policy.
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